ICBC OT Service Provider Update: Change in MESSP Invoicing Process

A message from ICBC to OT Service Providers: 

ICBC is making changes as part of our commitment to continuously improve services that support business partners like you. In April we launched a new process to streamline the way our service providers submit their invoices. Medical Equipment Strategic Sourcing Programs is already directing their invoices to a centralized mailbox, but there will be a change in email address to align with our other providers. 

The following submission guidelines apply to both the new double-alpha files and older single-alpha claims.

Submitting invoices for payment

Beginning January 9, 2017, you will no longer be sending faxes to the document capture facility, or emailing your invoices to the cc59 mailbox.  Please submit all invoices to our new centralized mailbox: invoices@icbc.com.

When emailing your invoices, please take note of the following guidelines:

• Individual invoices must be separate PDFs, with up to 20 invoices attached per email. One PDF document containing multiple invoices is not acceptable.
• Include the claim number and customer name in the file name of each invoice attachment.
• Files must not be password protected.
• Emailed drop box links and zip files are not acceptable.
• Do not send invoices previously submitted to ICBC. Duplicate invoices will cause processing delays.
• Do not cc your invoice to the cc59 mailbox or claim contact.
• The claim contact will continue to be your first point of contact for payment enquiries.

If you have any questions about these changes, please contact Lisa Carter via email or at 604-982-4256.