Update from ICBC

Increased Care Benefits

The overall allowance for medical care and recovery expenses has doubled to $300,000 to better support those injured in a crash – retroactively applicable to claims on or after January 1st, 2018.

ICBC will pay more per treatment based on fair market rates – the first update since 1991 – meaning customers will no longer be out-of-pocket for most expenses. The new treatment fees will come into effect for treatments on or after April 1st, 2019. These new fees apply to ALL injured customers, regardless of fault or accident date. This is good news for all British Columbians injured in a crash, and their treatment providers, and reinforces our commitment to a care-focused model.

ICBC is funding new types of treatments in which Registered Massage Therapists, Physiotherapists, Registered Acupuncturists, Registered Clinical Counsellors, Psychologists, Chiropractors and Kinesiologists will have a set number of preauthorized treatments available within the first 12 weeks following a claimant’s injury.

To learn more about the changes, please refer to ICBC changes to insurance located on the Business Partners Page.

Business Partners Page Upgrade

From December 12th, 2018, ICBC will be upgrading its Business Partners page, accessed via icbc.com. In order for you to realize the benefits of the upgraded page, the following free browsers are required to support the change:

• Chrome  (version 68 or newer)
• Safari  (version 11 or newer)
• Internet Explorer (version 11 or newer)
• Edge (version 40 or newer)
• Firefox (version 61 or newer)
• Safari for iOS
• Chrome for Android

While your current browser may still display the upgraded site, using one of the supported browsers above ensures you’ll have the best experience across all devices, and will be able to take advantage of future functionality.

In order to take full advantage of these changes, we recommend upgrading before December 12th.

There will be no disruption to service or your ability to access the site.  However, if you have a shortcut to the Partner site saved to your Favourites, you will need to create a new shortcut.

Resources to Support You

ICBC is committed to keeping you informed as we move forward with the changes. Please keep an eye out for information and FAQs regarding the changes from your Association and on the ICBC Business Partners Page which will be frequently updated and where you can find a dedicated online form for your questions. Additionally, visit icbc.com/change for an overview of all changes being made to auto insurance, including the care model underpinning changes to injury claims.

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