Update from ICBC

Do you have your vendor number?

As of April 1, 2019, ICBC is changing the way you invoice for treatments and submit reports and requests, making it more straightforward through a web-based form.

Invoicing through this form will require you to have a vendor number. The vendor number you use should be the number identifying the clinic or practitioner that is paying you for providing your treatment service.

If you have treated a patient previously who is insured by ICBC, you will find your vendor number on the vendor statement or EFT statement that you received from ICBC.

To apply for your vendor number if you do not already have one, or for more information on processes, please visit the new Invoicing and reporting page on ICBC’s Business Partners page.

ICBC is launching the Health Care Inquiry Unit

To support you on April 1 and onwards, ICBC is creating a Health Care Inquiry Unit, which will be a group that you can call if you have questions relating to treating ICBC customers, policies, or processes. The contact number will be provided April 1^st on the Business Partner page.

More support resources are also being created to help you with the new processes, which will be shared in the coming weeks.

Clarifying information on ICBC changes

You may have heard about a limit on minor injury claims of $5,500. This is for the pain and suffering component of a claim settlement—one small element of the total claim. More details on this and other clarifying information on key questions around the changes can be found in the Health Partners Q&A  document found on ICBC’s Business Partners page.

Coming Soon

In advance of April 1, a Support and Resources page with demonstration videos and a job aid for using the new Healthcare Practitioner Invoicing and Reporting application, in addition to a recording of the webinar held Thursday, March 14, will be available on the Business Partners page.

ICBC would like your feedback

On your first visit to the Business Partners page, you will be asked to take a survey about the site’s usability and content. Please take a few moments to fill out this survey as they would like to hear from you. If you have already completed this survey and have additional comments or questions, you can use the feedback form.

Thank you to those who have taken this survey; your helpful feedback is being addressed.

Site requirements

To ensure you are getting the full functionality of the upgraded Business Partners pages, take a look at the site requirements page.

Hospital Discharge Program (HDP)

The HDP will continue to engage community resources with the support of the provincial hospitals. Please note that there will be no changes to today's process of how the HDP files operate.

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