Tuesday, 2 April 2019

ICBC Update

Changes to ICBC are now in effect
To improve the auto insurance system in B.C., as of April 1, anyone injured in a crash will have access to significantly improved benefits to support their care and recovery.

As a health care provider, here are the key things to know with these changes in effect.

New invoicing and reporting processes
The Health Care Provider Invoicing and Reporting (HCPIR) application is now available for invoicing on all treatments delivered on or after April 1 for ICBC patients. For demonstration videos and job aids on how to use this application, visit the Support and Resources page.

The new report templates are available for completion through the Reports page. Report completion guides are being created and will be available shortly to assist you.  

Note: ICBC will continue to accept previous invoicing methods while you transition to the new application. However for faster processing, we encourage you to use the HCPIR which has a 7-day payment cycle.

Treatment Fees and Third Party Health Benefits Providers
ICBC is now the primary payer for treatments listed under schedule 3.1 of the regulations. These fees were established by government and represent fair market value for treatment. Fees in excess of the regulated fee (user fees) may be payable by third party health benefits providers. User fees will not be recoverable from ICBC for claims with a date of loss April 1, 2019 or after.

More information and supporting your patients
ICBC is committed to supporting you through the changes, so you can focus on providing the best treatment to your patients.
The ICBC changes to insurance page has been updated with information to better inform you and your patients on the changes. Take a look at the how BC’s health care providers support ICBC customers (VIDEO), the revised ICBC claims information, and download this infographic for an overview of the changes you may wish to provide to your patients.
How we’re supporting you
Our Health Services Business Partners site has been populated with the information you need to know regarding the new processes. As a first resource to find answers to the questions you may have, take a look at these pages at www.icbc.com/partners/health-services

If you have any further questions, the Health Care Inquiry Unit (HCIU) is available to assist you as of April 1, 2019.

Hours: Monday-Friday, 8:30am-4:00pm

Lower Mainland: 604-587-7150

Toll free: 1-888-717-7150

#OT365

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