Changes
to ICBC are now in effect
To improve the auto insurance system in B.C., as of
April 1, anyone injured in a crash will have access to significantly improved
benefits to support their care and recovery.
As a health care provider, here are the key things
to know with these changes in effect.
New
invoicing and reporting processes
The Health Care Provider Invoicing and Reporting
(HCPIR) application is now available for invoicing on all treatments delivered
on or after April 1 for ICBC patients. For demonstration videos and job aids on
how to use this application, visit the Support and
Resources page.
The new report templates are available for
completion through the Reports page. Report
completion guides are being created and will be available shortly to assist
you.
Note: ICBC will
continue to accept previous invoicing methods while you transition to the new
application. However for faster processing, we encourage you to use the HCPIR
which has a 7-day payment cycle.
Treatment Fees and Third Party Health
Benefits Providers
ICBC is now the primary payer for treatments listed under schedule 3.1
of the regulations.
These fees were established by government and represent fair market value for
treatment. Fees in excess of the regulated fee (user fees) may be payable by
third party health benefits providers. User fees will not be recoverable
from ICBC for claims with a date of loss April 1, 2019 or after.
More
information and supporting your patients
ICBC is committed to supporting you through the changes, so you can
focus on providing the best treatment to your patients.
The ICBC changes to
insurance page has been updated with information to better inform you and your
patients on the changes. Take a look at the how BC’s health care
providers support ICBC customers (VIDEO), the revised
ICBC claims information, and download
this infographic for an overview
of the changes you may wish to provide to your patients.
How we’re supporting you
Our Health Services Business
Partners site has been populated with the information you need to know
regarding the new processes. As a first resource to find answers to the
questions you may have, take a look at these pages at www.icbc.com/partners/health-services
If you have any further
questions, the Health Care Inquiry Unit (HCIU) is available to assist you as of
April 1, 2019.
Hours: Monday-Friday, 8:30am-4:00pm
Lower Mainland: 604-587-7150
Toll free: 1-888-717-7150
#OT365
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