Update from ICBC

ICBC UPDATES

Thank you to those of you who have been using the Health Care Provider Invoicing and Reporting (HCPIR) application. For those who have not yet used the HCPIR, we encourage you to do so as this is part of our long-term solution to provide a more streamlined and efficient invoicing, payment, and reporting process.

HCPIR application enhancements

In order to enhance the application and improve your user experience, we have introduced updates effective July 21.

Key changes:

• Customer/Patient Information section has been revised for improved usability
• Addition of mandatory legal disclaimer in the Invoicing section
• The checkbox must be selected before you are able to submit the application
• Email Address field under Service Provider/Payee Information section is no longer mandatory
• If filled out, you will automatically receive a confirmation email with basic details about your submission
• If not filled out, you will not receive a confirmation email
• In either case, you will have the option to obtain a detailed PDF copy of your submission by clicking “Request PDF Copy” at the confirmation screen
• Information pre-population
• When selecting the option to “Make Another Submission”, vendor details will be pre-populated for the next submission
• Addition of ability to add an expense within the HCPIR application when invoicing for a report or clinical record 

Invoicing reminder

Please note that invoices are to be submitted after you have seen your patient and not before. This will avoid the need to process a reversal if the patient does not attend their appointment. Invoicing prior to appointment completion may result in delayed payment and challenges with reconciliation.

Updated HCPIR application checklist

ICBC has revised the HCPIR application checklist to refresh the key steps and include helpful tips for you to make the most efficient use of the application. Take a look at this checklist and consider saving it to your desktop for easy reference when invoicing.

Invoice reconciliation

When submitting an invoice via HCPIR, enter the invoice number from your clinic management software into the “Invoice” field for easier payment reconciliation. For more information on how to facilitate your invoice reconciliation, refer to the HCPIR application checklist.

Lock feature

Information privacy and security remain a top priority for ICBC. We are pleased to inform you that your report template now has the option to permanently lock editing on completed reports. The lock button can be found on the top right hand corner of the report template. Once a report is locked, it cannot be unlocked for further editing.

How ICBC is supporting you

We have a dedicated resource for all of your questions on our Health Services Business Partners site at www.icbc.com/partners/health-services. If you have any further questions, the Health Care Inquiry Unit (HCIU) is available to assist you Monday-Friday, 8:30am-4:00pm.

Lower Mainland: 604-587-7150 Toll free: 1-888-717-7150

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