UPDATE | Submitting prorated telehealth
invoices
The
Telehealth
Invoicing FAQ has been updated with instructions on how to invoice ICBC for
prorated telehealth sessions. Retroactive billing for prorated telehealth
sessions will be accepted for sessions administered on or after April 1, 2020
only. Please do not submit an invoice more than once unless specifically
requested by ICBC.
NEW | Duplicate invoice rejections
Prior to submitting an invoice via the HCPIR application,
please confirm that the invoice has not previously been submitted or paid.
Effective April 27, 2020; all duplicate invoices submitted via the HCPIR will
be automatically rejected. As the HCPIR does not have the capability of two way
communication, you will not receive a notification of rejection in this
circumstance.
Tips to improve
timeliness of your payment:
- Including a valid PHN on your invoice submission can help improve the timeliness of your payment by matching your invoice submission;
- Do not submit an invoice more than once unless specifically requested by ICBC.
For questions about a specific invoice or payment, please
contact claimsvendorinquiry@icbc.com.
For questions about submitting a duplicate invoice
approved by a Claims or Recovery Specialist for payment, please contact the
Health Care Inquiry Unit:
- Health care provider inquiry and feedback form
- Hours: Monday-Friday, 8:30am-4:00pm PST
- Lower Mainland: 604-587-7150
- Toll free: 1-888-717-7150
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